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Hello, I am trying to do an upgrade for a Cisco ACS version 5.3.0.40 and I followed the below steps: # acs patch install 5-3-0-40-10.tar.gpg repository FTPPatch '5-3-0-40-10' version '5.3.0.40.10' successfully installed # acs patch install Pointed-Pr...
Hello,I am trying to secure the access using RSA SecurID to the following 2 scenarios:- SSH/telnet/console to any Cisco device (Router, Switch, Firewall)- SSL VPN users Is it possible to do this integration directly between the Cisco device and the R...
Hello,Can someone confirm if the failover of the communication between ICM and Call Manager is done from the CallManager PIM in the Agent PG setup? In other words, in order for PG1A to failover from the Publisher to the Subscriber, we need to configu...
Hello,Is it possible to have an ICM system that operate more than 1 contact center?In other words, each customer should be able to:- add their own agents without having access to agent list from other customers- see their own scripts- run their own r...
Hello,I have a newly installed Cisco IronPort (installed in the DMZ) which is connecting to an Exchange server (installed on the inside network).I was able to test the outgoing emails.I need to test the incoming emails. The MX records for this domain...
Hello Neno, Thank you for your reply. There is no issue with the MD5 checksum and I have already tried passing through the version 5.4. Do you have any other suggestions?Thanks,Justine.
Hi again,Thank you for your reply.I remeber trying this option on ICM 8.0 and I am almost sure that CallManager failover was working.Now I am trying it on an ICM 7.x and it is not working. But isn't that a single point of failure? I have the followin...
Hello,I am not sure where I initially read or heard this information. I tried to research today how to configure the failover but I couldn't find any useful documentation. Do you know how this configuration should be done?Thanks,Justine.
Thanks a lot for the responses, very helpful.I have one more question:- Is each customer is capable to create his own agents without seeing other customers' agents?I was thinking about the CCMP (Contact Center Management Portal) which could be useful...
Thank you for your prompt response.I am trying to research about this too. Inside "Configuration Manager" there is "ICM Instance Explorer" where we can configure an "instance" and a "customer definition". I found the below in ICM setup and installati...
