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Replacement Cisco Firepower 2110 - Registered to another Smart Account

RG78874
Level 1
Level 1

Hello,

We have had a Cisco Firepower 2110 replacement device sent to us. We have configured this device and it is up and running BUT we have a license issue.

We put in our License code in to the Smart License Reservation and we have the error message, that the device is registered to someone else's Smart Account.

TAC Support have said that we need to find the owner and remove it of their account. But we do not know who this is, or how to find it. TAC Support said that they cannot find out. So we are now running in 90-Evaluation mode on this replacement device.

 

Can someone help me in regards to how I can get this Replacement device sent from Cisco licensed on to my Smart Account. And remove it of the random Smart Account where ever that is please.

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