one user is able to connect to anyconnect vpn

[MSD1001]

one user is able to connect to anyconnect vpn but others are getting "Could not connect to server. Please verify internet connectivity and server address" Is there any change that has to be made on the cisco router's configuration ?

[Flavio Miranda]

I dont believe so but for now I am not sure as all I saw until now looks ok. Lets see what the router say.

[MSD1001]

packets
May 11 08:21:38: %SEC-6-IPACCESSLOGNP: list 10 permitted 0 159.66.236.224 -> 0.0.0.0, 2 packets
May 11 08:24:07: %SSLVPN-5-SSL_TLS_CONNECT_OK: vw_ctx: UNKNOWN vw_gw: SSLVPN_GATEWAY i_vrf: 0 f_vrf: 0 status: SSL/TLS connection successful with remote at 136.226.243.96:24440
May 11 08:27:38: %SEC-6-IPACCESSLOGNP: list 10 permitted 0 159.66.236.224 -> 0.0.0.0, 4 packets
May 11 09:09:39: %SEC-6-IPACCESSLOGNP: list 10 permitted 0 159.66.236.224 -> 0.0.0.0, 2 packets
May 11 09:17:56: %TRACKING-5-STATE: 123 ip sla 1 state Up->Down
May 11 09:17:56: %HSRP-5-STATECHANGE: Vlan1 Grp 1 state Active -> Speak
May 11 09:17:58: %HSRP-5-STATECHANGE: Vlan1 Grp 1 state Speak -> Standby
May 11 09:18:11: %TRACKING-5-STATE: 123 ip sla 1 state Down->Up
May 11 09:18:12: %HSRP-5-STATECHANGE: Vlan1 Grp 1 state Standby -> Active
May 11 09:21:39: %SEC-6-IPACCESSLOGNP: list 10 permitted 0 159.66.236.224 -> 0.0.0.0, 2 packets
May 11 10:31:39: %SEC-6-IPACCESSLOGNP: list 10 permitted 0 159.66.236.224 -> 0.0.0.0, 2 packets
May 11 10:54:39: %SEC-6-IPACCESSLOGNP: list 10 permitted 0 159.66.236.224 -> 0.0.0.0, 2 packets
May 11 11:08:08: %SSLVPN-5-SSL_TLS_CONNECT_OK: vw_ctx: UNKNOWN vw_gw: SSLVPN_GATEWAY i_vrf: 0 f_vrf: 0 status: SSL/TLS connection successful with remote at 136.226.253.111:42879
May 11 11:08:18: %SSLVPN-5-SSL_TLS_CONNECT_OK: vw_ctx: UNKNOWN vw_gw: SSLVPN_GATEWAY i_vrf: 0 f_vrf: 0 status: SSL/TLS connection successful with remote at 136.226.253.111:5435
May 11 11:08:39: %SEC-6-IPACCESSLOGNP: list 10 permitted 0 159.66.236.224 -> 0.0.0.0, 2 packets
Host-891#
May 11 11:09:42: %SSLVPN-5-SSL_TLS_CONNECT_OK: vw_ctx: UNKNOWN vw_gw: SSLVPN_GATEWAY i_vrf: 0 f_vrf: 0 status: SSL/TLS connection successful with remote at 136.226.253.111:19319

[MSD1001]

[Flavio Miranda]

Can you tell me what is 136.226.243.96 ? 

 Also, from this device you are testing, can you ping 12.12.12.1? 

I believe the IP address should be 12.12.12.1  right

as per the config below

!
webvpn gateway SSLVPN_GATEWAY
ip address 12.12.12.1 port 2424
ssl trustpoint CustomerPR
logging enable
inservice

[MSD1001]

136.226.243.96  - my public ip address from where i am trying

12.12.12.1 - the customer's public ip address. 

I can ping 12.12.12.1 from my laptop. 

[MSD1001]

Hi Flavio, any luck ?

[Flavio Miranda]

Nop. The log I see say:

May 11 08:24:07: %SSLVPN-5-SSL_TLS_CONNECT_OK: vw_ctx: UNKNOWN vw_gw: SSLVPN_GATEWAY i_vrf: 0 f_vrf: 0 status: SSL/TLS connection successful with remote at 136.226.243.96:24440

 The connection was successful with your peer. So, seems to me the router is fine. It could be a problem on the laptop maybe. 

Did you trying to reinstall the anyconnect? 

[MriduD]

Issue seems to be sporadic.. i will try reinstalling and see if that changes anything 

[Flavio Miranda]

Good.  Let me know

[MSD1001]

Installed 4.10 .. observing the connection now

[MSD1001]

Apparently, the user is not able to browse the internet after connecting to anyconnect. I have done all the possible ts that I know of.

[MSD1001]

Looks like a simple reboot of the computer fixed the issue.

[Flavio Miranda]

Hey , glad to hear that. 

 In the ages of Artificial intelligence the good and old reboot still fixing the problems right?  hahaha

Good luck my friend. 

[MSD1001]

ikr... hahahaa

[MriduD]

Hey Flavio... Can you help me with an issue related to zultys phone setup?