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Missing instructor token for CCNA Class, no support response

DanielPunke56819
Beginner
Beginner

Hello, 

we were supposed to be granted Cisco Lab access about 15 hours ago and our instructor is still missing a working instructor token. We can't continue course, high prio tickets are opened for 15 hours also. "A technical engineer will return your call within 15 minutes." Unless 15 minutes isn't a printing error (15 hours, days, weeks?) you missed your SLA here.  

Best regards, 

Daniel

 

Solved, after 27 hours we received new login information. Still it is very poor from support. 

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