Login page redirect loop

[mlecule]

I've tried multiple times to log into open dns and every time I do it redirects to the umbrella login screen then bounces back to the open dns login screen. I've tried different browsers, clearing cache, even tried to login from another location and still getting the same loop from the login page. Anyone else having this same issue?

[reham1]

Hello,

Please clear your browser cache and try again. Instructions for flushing your web browser's cache can be found here: ***https://support.opendns.com/hc/en-us/articles/227988627-How-to-clear-the-DNS-Cache-***

[hotwing1]

How do you flush Dns in safari or DuckDuckGo on iOS?

[reham1]

Hello, 

This link ***https://support.apple.com/en-us/HT201265#:~:text=Delete%20history%2C%20cache%2C%20and%20cookies,t%20change%20your%20AutoFill%20information.*** cover Safari on IOS.

This link covers ***https://www.techjunkie.com/duckduckgo-clear-cache-cookies/*** covers DuckDuckGo.

[gregport]

Still continuing to have the same issue after clearing browser cache and dns cache in every possible way.   Different browsers, private mode, reboot, etc, etc.   

My login loop looks like:
- enter user/pass at https://login.opendns.com

- go to https://login.umbrella.com/umbrella, enter user/pass again

- receive a jwt in response header from https://login.opendns.com/auth/jwt

- go to https://dashboard2.opendns.com/, which returns a 302 redirect back to https://login.opendns.com/umbrella/?return_to=https%3A%2F%2Fdashboard2.opendns.com%2F

[reham1]

Hello, 

For all still continuing to have the login issue even after flushing their browser queue please create a support request so we can troubleshoot the problem in its entirety.

[gregport]

It's working normally for me now, thanks.

[reham1]

Glad to hear this.

Best regards