Open DNS not working???

[marcyz]

I recently set up Open DNS and everything on my account appears to be set up correctly. HOWEVER... it is not blocking anything :( HELPPPPPP!!!

[ahoncian]

Hi there,

I'm sorry to hear that you're experiencing difficulties. I was able to take a look at your account, and it appears that your IP address is not reporting any traffic. According to your settings, your network is set as a dynamic IP address, do you have the IP Updater installed on a computer that is connected to your network? The application can be downloaded from http://www.opendns.com/support/article/87, this will automatically update your account when your public IP address changes.

You can also make the change at your dashboard at https://dashboard.opendns.com/settings, if the IP address in your network doesn't match what is displayed at the top of the site, there should be a green refresh icon next to your network that will help you update your IP address.

To ensure that OpenDNS is working properly for you after these changes, please flush your browser and DNS cache by following the instructions below:

http://www.opendns.com/support/article/67
http://www.opendns.com/support/article/68

Let us know if you have any questions and we'll be happy to help you.

Best regards,

Anthony Honciano
Customer Support Representative
OpenDNS, Inc

[k.a.b]

I have the same issue and I did everything you suggested. What else could be the issue?

Kelly

[kpatullo1]

Kelly, I'm starting to see traffic from your network, would you please visit opendns.com/welcome/ to check if you are using OpenDNS?  Also, while on your home network make sure that the IP address at the top of your dashboard where it saysYour Current IP is matches the one registered in your dashboard as your network.

[gkmchardy]

I followed all of Anthony's steps, but as yet OpenDNS is not blocking anything. It appears not to have connected since November 17. The IP number at the top of the screen does match the IP address of my network listed on the dashboard. What to do next?

[mattwilson9090]

You've flushed the cache following the directions above?

Have you also visited opendns.com/welcome?

You do have categories checked to block, or have domains blocked in your blacklist, correct?

[camptuckahoe544]

Currently having the same issues as well.. Not sure whats happening here today?

[mattwilson9090]

Have you tried following any of the troubleshooting that this other person was told to do more than 6 months ago? Answer the same questions that were posed to the original poster as well.

[camptuckahoe544]

Indeed I have. I have found that the OpenDNS Prem. accounts I have are having issues, while my one free account is not. Everything is working as it should. 

[rotblitz]

"Indeed I have."

Great!  So you're saying you have visited http://welcome.opendns.com/ from the networks/devices you're facing problems?  What was the outcome?

And you're also saying that your IP address information is correctly registered at https://dashboard.opendns.com/settings/ separately for the dashboard networks you're having troubles with?

[camptuckahoe544]

I get the welcome with the check mark stating that I am using OpenDNS. I can block Phishing but not any categories. I have three (3) accounts total for two different properties. 2 OpenDNS Premium that are NOT working. Same results and everything listed above. The Free one is working as it should be. 

[rotblitz]

"I get the welcome with the check mark stating that I am using OpenDNS. I can block Phishing but not any categories."

That indicates that you're using OpenDNS with the defaults, not with your individual dashboard settings.  OpenDNS is unable to associate your DNS queries with your accounts.  This happens when your IP addresses are not registered with your dashboard.

"I have three (3) accounts total for two different properties."

The number of locations doesn't matter, but only the number of your public IP addresses.  You can have one dashboard network for each public IP address, no matter if for the free service or for VIP.

All that said, check again that your correct public IP addresses are registered with each of your dashboard networks.  You find out each IP address by executing the following command within the network you're going to check it's related dashboard.

   nslookup myip.opendns.com.

Only the output of this command shows reliably what IP address OpenDNS sees from your DNS lookups, not what any website or router may show up with.
If the output is "Non-existent domain", then you don't use OpenDNS at al on that device.

[camptuckahoe544]

When I go to the Dashboard, it claims that it is registered to the account appropriately. However the nslookup myip.opendns.com claims that its not working properly? Not sure how this is happening when your using it on the LAN and WAN address. 

[camptuckahoe544]

The computers are seeing the OpenDNS address of 208.67.222.222 and 208.67.220.220

[rotblitz]

"However the nslookup myip.opendns.com claims that its not working properly?"

Why does it "claim" this?  What exactly happened?

"The computers are seeing the OpenDNS address of 208.67.222.222 and 208.67.220.220"

How are the computers "seeing" these addresses?  These are the OpenDNS resolver addresses, to be configured on the router or on the end user devices.  These devices do not "see" anything.  They are blind without eyes.

To better understand what's going on with your problem, copy & paste the complete plain text output of the following diagnostic commands, taken from a network where OpenDNS doesn't work:

   nslookup -type=txt debug.opendns.com.

   nslookup -type=txt debug.opendns.com. 208.67.222.220

I may be able to see where the problem lies then.