ASR1001-X with GLC-LH-SMD not coming up

[billybong]

Hi all, Strange problem i have a ASR1001-X with GLC-LH-SMD not coming up, the GLC-LH-SMD are seen by the ASR but the link stays down

but with GLC-SX-MM's installed the link comes up and is fine

i have tested the LH's in other devices and they are fine anyone had this problem?

Router#sh ve
Cisco IOS XE Software, Version 16.06.01
Cisco IOS Software [Everest], ASR1000 Software (X86_64_LINUX_IOSD-UNIVERSALK9-M)
, Version 16.6.1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Sat 22-Jul-17 05:48 by mcpre

Router#
Router#sh inv
NAME: "Chassis", DESCR: "Cisco ASR1001-X Chassis"
PID: ASR1001-X , VID: V03 , SN:

NAME: "Power Supply Module 0", DESCR: "Cisco ASR1001-X AC Power Supply"
PID: ASR1001-X-PWR-AC , VID: V01 , SN:

NAME: "Power Supply Module 1", DESCR: "Cisco ASR1001-X AC Power Supply"
PID: ASR1001-X-PWR-AC , VID: V01 , SN:

NAME: "Fan Tray", DESCR: "Cisco ASR1001-X Fan Tray"
PID: ASR1001-X-FANTRAY , VID: , SN:

NAME: "module 0", DESCR: "Cisco ASR1001-X SPA Interface Processor"
PID: ASR1001-X , VID: , SN:

NAME: "SPA subslot 0/0", DESCR: "Built-in GE SPA with 2 port 10G and 6 port 1G I
nterfaces"
PID: BUILT-IN-2T+6X1GE , VID: , SN:

NAME: "subslot 0/0 transceiver 2", DESCR: "GE LX"
PID: GLC-LH-SMD , VID: V01 , SN:

[balaji.bandi]

1. is that port not come up or going to error disabled mode.

2. are you using Single mode cable or multimode ?

3. what is remove end SFP ?

try adjusting speeds or no speed nogiations ? is this usefull ?

Also worth looking for your version there is bug reported :

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg95411/?rfs=iqvred

[billybong]

Thanks for the quick reply

its not coming up

Router#sh ip int brie
Interface IP-Address OK? Method Status Protocol

Te0/0/0 unassigned YES NVRAM administratively down down

Te0/0/1 unassigned YES NVRAM administratively down down

GigabitEthernet0/0/0 unassigned YES NVRAM administratively down down

GigabitEthernet0/0/1 192.168.1.100 YES NVRAM down down

GigabitEthernet0/0/2 unassigned YES NVRAM administratively down down

GigabitEthernet0/0/3 unassigned YES NVRAM administratively down down

GigabitEthernet0/0/4 unassigned YES NVRAM administratively down down

GigabitEthernet0/0/5 unassigned YES NVRAM administratively down down

GigabitEthernet0 unassigned YES NVRAM administratively down down

I'm using a multimode cable

no option for speed negotiation

      Router(config-if)#no speed negotiation

                                         ^
% Invalid input detected at '^' marker.

The bug is not what im experiencing

I noticed the media type is unknown but after poking around, Cisco say this is cosmetic

Router#sh int g0/0/1
GigabitEthernet0/0/1 is down, line protocol is down
Hardware is BUILT-IN-2T+6X1GE, address is 380e.4dc8.fe83 (bia 380e.4dc8.fe83)
Internet address is 192.168.1.100/24
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive not supported
Full Duplex, 1000Mbps, link type is auto, media type is unknown media type
output flow-control is on, input flow-control is on

I'm out of ideas

[cmarva]

when you say multimode cable, do you mean just a jumper to another device, or do you mean multimode to an LIU (IE-fiber up a riser, or to a different location/building)?

as far as I recall, with the LH optics, using multimode fiber, you would need a modal conditioning jumper. I believe that is noted in the SFP spec sheet. Or, at least it used to be.

[billybong]

It's just a jumper cable, but the LH's and the same cable work when I connected to switches together which makes me think I'm missing something 

[cmarva]

ok, fair enough. what does your interface configs look like, on both sides? seems more of a link layer problem than physical layer

[billybong]

Not in the office at the moment, but other side is same down down

[billybong]

anyone ?

[balaji.bandi]

can you post what is otehr side device. and interface status on both the side and config.

Can you post below output from both the devices.

show run interface x/x

show interface x/x

show interface x/x capa

show ver

[billybong]

asr1001-x#
asr1001-x#sh run int g0/0/1
Building configuration...

Current configuration : 96 bytes
!
interface GigabitEthernet0/0/1
ip address 192.168.1.100 255.255.255.0
negotiation auto
end

asr1001-x#sh int g0/0/1
GigabitEthernet0/0/1 is down, line protocol is down
Hardware is BUILT-IN-2T+6X1GE, address is 380e.4dc8.fe83 (bia 380e.4dc8.fe83)
Internet address is 192.168.1.100/24
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive not supported
Full Duplex, 1000Mbps, link type is auto, media type is LX
output flow-control is on, input flow-control is on
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:01:22, output 00:01:54, output hang never
Last clearing of "show interface" counters never
Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
1076 packets input, 98347 bytes, 0 no buffer
Received 420 broadcasts (0 IP multicasts)
0 runts, 0 giants, 0 throttles
1 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 654 multicast, 0 pause input
7 packets output, 482 bytes, 0 underruns
0 output errors, 0 collisions, 6 interface resets
59 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out
asr1001-x#sh int g0/0/1 capa
^
% Invalid input detected at '^' marker.

asr1001-x#sh ve
Cisco IOS XE Software, Version 16.06.01
Cisco IOS Software [Everest], ASR1000 Software (X86_64_LINUX_IOSD-UNIVERSALK9-M)
, Version 16.6.1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Sat 22-Jul-17 05:48 by mcpre

Cisco IOS-XE software, Copyright (c) 2005-2017 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

ROM: IOS-XE ROMMON

asr1001-x uptime is 2 hours, 11 minutes
Uptime for this control processor is 2 hours, 12 minutes
System returned to ROM by reload
System image file is "bootflash:asr1001x-universalk9.16.06.01.SPA.bin"
Last reload reason: PowerOn

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

License Type: Permanent
License Level: adventerprise
Next reload license Level: adventerprise

cisco ASR1001-X (1NG) processor (revision 1NG) with 3863781K/6147K bytes of memo
ry.
Processor board ID FXS2129Q0GT
6 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
8388608K bytes of physical memory.
6594559K bytes of eUSB flash at bootflash:.
0K bytes of WebUI ODM Files at webui:.

Configuration register is 0x2102

asr1001-x#

switch# sh run int g2/1/1
Building configuration...

Current configuration : 38 bytes
!
interface GigabitEthernet2/1/1
end

switch#sh int g2/1/1
GigabitEthernet2/1/1 is down, line protocol is down (notconnect)
Hardware is Gigabit Ethernet, address is 0007.7d27.8f31 (bia 0007.7d27.8f31)
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive not set
Auto-duplex, Auto-speed, link type is auto, media type is 1000BaseLX SFP
input flow-control is off, output flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input 22:50:41, output 00:04:45, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
2270502 packets input, 878195063 bytes, 0 no buffer
Received 23482 broadcasts (19266 multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 19266 multicast, 0 pause input
0 input packets with dribble condition detected
4420724 packets output, 3968013415 bytes, 0 underruns
0 output errors, 0 collisions, 1 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out
switch# sh int g2/1/1 capa
GigabitEthernet2/1/1
Model: WS-C3750X-48P
Type: 1000BaseLX SFP
Speed: 1000
Duplex: full
Trunk encap. type: 802.1Q,ISL
Trunk mode: on,off,desirable,nonegotiate
Channel: yes
Broadcast suppression: percentage(0-100)
Flowcontrol: rx-(off,on,desired),tx-(none)
Fast Start: yes
QoS scheduling: rx-(not configurable on per port basis),
tx-(4q3t) (3t: Two configurable values and one fixed.)
CoS rewrite: yes
ToS rewrite: yes
UDLD: yes
Inline power: no
SPAN: source/destination
PortSecure: yes
Dot1x: yes
switch#

[cmarva · Accepted solution]

about the only thing that I can think of would be, on the ASR interface, try

no negotiation auto

if you haven't already, and see what happens.

I don't have a lot of instances to compare to, but on each of my ASR1ks, that have a fiber SFP, they are all set to no negotiate auto. I wouldn't necessarily think that would matter but maybe there is some nuance with optical vs RJ SFPs.

[billybong]

you absolute legend , that's fixed it :)

[billybong]

sorry jumped the gun, saw the link come up on asr but when i checked the other end of the link it was still down down

switch#sh int g2/1/1
GigabitEthernet2/1/1 is down, line protocol is down (notconnect)
Hardware is Gigabit Ethernet, address is 0007.7d27.8f31 (bia 0007.7d27.8f31)
MTU 1500 bytes, BW 10000 Kbit/sec, DLY 1000 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive not set
Auto-duplex, Auto-speed, link type is auto, media type is 1000BaseLX SFP
input flow-control is off, output flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input never, output never, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
0 packets input, 0 bytes, 0 no buffer
Received 0 broadcasts (0 multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 0 multicast, 0 pause input
0 input packets with dribble condition detected
0 packets output, 0 bytes, 0 underruns
0 output errors, 0 collisions, 1 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out
switch#

[billybong]

anyone?

[balaji.bandi]

This is what i have suggested other post the check the negotiation and speed, any way  coming back to post down at Switch side.

it is Layer 2 port ( make it either Layer 3 port)

for testing

interface GigabitEthernet2/1/1

shut

no switchport

ip address 192.168.1.101 255.255.255.0

no shut

lets us know how it goes.