ISR4321/K9 - %TRANSCEIVER-3-NOT_SUPPORTED

[morelor]

Hi All,

Per this link, the GLC-SX-MMD should be compatible with the ISR4321/K9

https://www.cisco.com/c/en/us/products/routers/4000-series-integrated-services-routers-isr/relevant-interfaces-and-modules.html

However, this is the error that I receive:

000117: *Nov 16 21:31:00.146 UTC: %TRANSCEIVER-3-NOT_SUPPORTED: SIP0: iomd:  Detected for transceiver module in Gigabitethernet0/0/0, module disabled

I have tried another GLC-SX-MMD module and the results are the same. I have tried the following IOS versions:

isr4300-universalk9.03.16.04b.S.155-3.S4b-ext.SPA.bin

isr4300-universalk9.03.16.07b.S.155-3.S7b-ext.SPA.bin

No luck with either. I have tried a GLC-LH-SMD and it works fine. What could the issue be with the GLC-SX-MMD modules? The GLC-SX-MMD modules do show up in inventory:

NAME: "subslot 0/0 transceiver 0", DESCR: "GE SX"
PID: GLC-SX-MMD , VID: , SN: FNS17110D30

They also work in another Cisco device. What am I missing?

Thanks in advance!

[Leo Laohoo · Accepted solution]

Please raise a TAC Case. This could be CSCug11055.
NOTE: I know there is a command to enable it but I'm not recommending it.

[morelor]

Thanks for the response Leo Laohoo! The workaround described for CSCug11055 seems to have got things working for me now. Any particular reason why this shouldn't be used long term?

[Tom Randstrom]

The compatibility information link you provided indicates a sw rel of 16.4.1 for 4132 series.