3.1.3 runtime error

[admin_2]

when trying to add a new subscriber I get the following error dialog box:<br>A runtime error has occurred. Do you wish to debug?<br>Line 2040<br>Error: 'Servers.GetServerByName(...)' is null or not an object<br><br>If I select no debug, some of my fields are not populated like server and mailstore.<br><br>Is this a domain rights issue or something else.<br><br>Thanks,<br>Bob<br><br>

[kechambe]

Is the Global Catalog (GC) server that Unity is pointed at healthy? You can find the server that Unity is pointed to in the registry.

HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Directory Connectors\DirSynchGlobalCatalog\1.00\Directory\DefaultGlobalCatalogServer

If this server is down or not a GC anymore you will want to edit this key so that it points at a valid GC.

Keith

Keith Chambers
Diagnostic Engineer
Voice Network Team, San Jose
Cisco Systems, Inc.

[#3]

We found that the DNS was messed up and we could not resolve to ourselves or others. This was fixed but we are still having issues. We have a reboot scheduled.

[kechambe]

We do use the FQDN for the server rather than the IP address so that could cause the issue.

Keith

Keith Chambers
Diagnostic Engineer
Voice Network Team, San Jose
Cisco Systems, Inc.

[#5]

Fixed. It was a DNS issue and a reboot.
Thanks.