10-28-2006 08:56 AM - edited 03-13-2019 03:34 PM
Hello There,
We had a CCM 3.3 and I just installed a brand new 4.1(3). All phones came up with no problem but two of them are giving me hard time. They have all information they need, like IP Address, TFTP Server, CallManager, Gateway etc....
but on the bottom of the screen a message stating " can not find SEPXXXXXXXXXXXX" (X is the MAC address of the phone). It seems like the file is missing. Could you please let me know how can I creat those files?
Thanks,
10-29-2006 05:41 AM
Hi Bahman,
It sounds like these two phones have not been configured in the new CCM build. Perhaps they got lost in the shuffle somehow.Can you do a search via device>phone>by device name and look for the mac in question. Here is an excerpt from a good troubleshooting doc;
The phone requests a specific configuration file. The name for this file is SEPMAC-Address.cnf. For example, the file name for a phone with the MAC address 0030.94C2.D5CA is SEP003094C2D5CA.cnf.
From this doc;
Troubleshooting Cisco IP Phone (7910, 7940, 7960) Registration Problems with Cisco CallManager 3.x and 4.0
http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a008009485a.shtml
Hope this helps!
Rob
10-29-2006 07:27 AM
Thanks Rob,
The <
Thanks again,
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