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194
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7960's are getting phone company message while on call

okamsrazor
Level 1
Level 1

I have several different areas where I have 7960's that are reporting that: when they are on a call, put that call on hold, and pick the call back up that after 15-20 seonds they recieve the phone companys recording of "Your call can not be completed as dialed, please hang up and try again". After the message replays a few times the call is dropped.

This problem was reported shortly after we upgraded to CM4.

2 Replies 2

Steven Smith
Level 7
Level 7

There is a bug for this. CallManager opens up 2 line instances instead of one. When the second line instance timesout, you get the annunicator saying the call cannot be completed as dialed. Here is the bug ID

CSCeg10450.

That is exactly what I needed!! Thank you very much for helping me out.