ā09-19-2013 08:23 AM - edited ā03-15-2019 05:26 AM
i'm impleminting new project that contains 6941 & 9951 phones.
i have aproblem only in 9951 phones when i call any outside number(national or international or mobile) it disconnect the call directly after the destination reply to the call.
this problem only in 9951 phones, but 6941 phones is working well for incoming and outgoing calls.
Kindly fined exactly what I did:
ā09-20-2013 01:52 AM
Hi Mohamed,
Does the call go out through a gateway ( MGCP / h323 ) or a SIP trunk / cube ?
Can you provide the debugs for a good call involving 6941 and a bad call involving 9951 ?
I have seen some cases recently where you need to add "bearer-cap speech" command under the voice port to make the calls work for 9951 phones.
Please try and let us know if it helps.
Manish
ā09-21-2013 02:56 AM
Kindly fined exactly what I did:
the debug :
http://www.mediafire.com/download/v8b565fk57scvrh/9951_prob.rar
ā09-21-2013 03:05 AM
I can't download the debugs from the link for some reason. Can you attch them to the post itself.
Manish
ā09-21-2013 03:34 AM
hello Manish,
thank you for your support, i have updated this ticket with the debug files
ā09-21-2013 08:55 AM
The debug ccsip message are filtered and the noticeable diff is what you pointed out , for 9971 it shows no codec. What is the region setting between 9971 and the SIP trunk , also between 6941 and the SIP trunk. Can you share the running config and complete 'debug ccsip messages' for the test calls, as the details provided are incomplete to suggest anything. Have you tried making an out bound call through 9971 after disabling video capabilities on the phone?
Manish
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