Hi Guys,
I have this Help Desk role on Prime Collaboration Provisioning and worked out quite as expected. There are several users that are members of this role. Recently, I am adding a new user into help desk role, but when trying to logged in, the user got "You are not authorized to access this page" warning message. What I did is just added the user into the group. This error message never happened before, and only happened to a newly added member of the role. The old members are not affected.
The user is synced from AD. The system version is 12.6.3039.
Am I missing something when adding the user? Thank you.
