We use 9 as our outside line button and have recently had a rash of accidental 911 calls. I think it is occurring when people are trying to make a long distance call, they accidentally put in an extra 1 before the area code. They quickly hang-up realizing their mistake without notifying 911 that there was a mistake, next thing we know the police are at the door.
- We've already tried the training route, either people are not listening or don't understand.
- I don't think removing the safety feature of not requiring the 9 for 911 calls is a good idea for our environment.
- I have the CER software on order, but I don't think I can get it going anytime soon.
- That leaves changing the "outside line number" to something else, if I go to 8 I need to move some extensions around (pain), I could use 3 or 5 (both sound very odd to me as outside line numbers).
- I could use 99, that would probably solve the problem but seems a bit strange.
Does anyone know if there is an "Outgoing Line" option for any of the softkeys in lieu of using a number? Our old phone system had a big Outgoing button and I don't think we ever had a 911 mishap.
Anyone else have problems with accidental 911 calls? What have you done about it?
- Jim
