Advise on Call manager error message

[yeopaul]

Hi,

Could anyone advise me on the below message? I am experiencing some one way voice problem intermittently, what could be the possible cause?

%CCM_CALLMANAGER-CALLMANAGER-0-TcpCommError: Tcp Communication error. Text:EnvProcssTcpPort Shutdown Error Last Error:10038 Error Text:IPAddr UNKNOWN_PARAMTYPE:Socket Send:483ef40 App ID:Cisco CallManager Cluster ID:AGENTCCM1-Clu

Thank you,

[mimckee]

Looks like the tcp connection between the ccm and the remote device is being shutdown. Not sure if you are looking for more than that or not.

Thank you,

-Mckee

[yeopaul]

Thank you Mckee,

I have 2 CCMs and a cat4006+voice gateway at one site.

I have another 3620 router with one voice card(e1) at another site.

Right now, it seems like everything is in operation, however, I keep getting this message on my syslog. What is your advise to troubleshoot this problem?

I also found that my 2 voice gateways(4006 vgwy & 3620 vgwy) are not registered with my CCM. Is that normal?

Thank you.