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AMA- Design, Deployment & Troubleshooting over CUBE TLS & Audio issues

Brooke Hammer
Community Manager
Community Manager

Ask Me Anything Event

Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Monday, September 11, 2023 through Friday, September 22, 2023. Our colleagues Seemaant Rana, Akhileshwar Kumar, Abhishek Bhargava and Sapna Rawat will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you!

More about this event:

Our experts, deeply knowledgeable in the Cisco Collaboration Suite, are here to help you unlock the secrets of Cube integration, configuration, and troubleshooting.

Explore the intricacies of integrating Cisco Cube with various communication platforms, such as Webex Calling, CUCM, Microsoft Teams, and any third-party servers, all secured through TLS encryption -> This integration is a cornerstone of modern unified communications, ensuring secure and confidential data transmission. Cisco Cube, as a formidable session border controller, plays a pivotal role in bridging diverse communication endpoints, enabling secure, reliable, and encrypted connections across networks.

Delve into audio issues encountered in the realm of Cisco Cube  -> With its vast scope and flexibility to connect with other Cisco products like CUCM, Contact Center, etc. or be it any third party server challenges related to audio quality and functionality have emerged.

Join us for this insightful Ask Me Anything session and gain valuable insights into the world of Cisco Cube and unified communications. Let's uncover the solutions to your challenges and explore the vast possibilities in this dynamic field.

Note: Please post your question as a comment below no later than September 22, 2023.

Post your question below by clicking "Reply"

(Answers will be processed depending on the availability of the experts)
Don't forget to thank the expert by giving it a helpful vote!

 
Our experts
Picture1.pngSeemaant Rana is a seasoned Cisco Collaboration Engineer with over 6 years of experience. He specializes in troubleshooting and analyzing issues related to CUBE/Gateway, IP Telephony, Jabber, IMP, and Unity voicemail systems. Currently, a vital member of the Solutions Backbone team, Seemaant provides essential support for MS (Multi Services), CUBE (Cisco Unified Border Element), and TelePresence solutions. His proficiency is underscored by certifications including Cisco Certified DevNet Associate, CCNA, and CCNP - Collaboration, making him a trusted resource for complex collaboration challenges.
AK.jpgAkhileshwar Kumar is a highly skilled Technical Customer Engineer (TCE) with a proven history of offering support in Data, Cisco Voice, Cisco Video, MS Teams, and VM Platform. With over 15 years of extensive experience in Unified Collaboration, he excels in complex network design, deployment, and support. Akhileshwar is known for his front-line expertise, assisting clients and colleagues in resolving intricate technical IT issues. Additionally, he actively contributes to the development of best practices, procedures, and policies within organizations. Currently, he plays a pivotal role in supporting the backbone team, overseeing MultiService and Cisco Unified Communication Manager.
AB.jpg Abhishek Bhargava is a technical consulting engineer with Multi Service (MS) backbone team in Asia Pacific timezone. He is associated with Multi Service TAC, providing assistance to customers on Voice Gateways , CUBE, CUSP, CME, Local Gateway and multiple other products in voice collaboration suite. He holds Bachelor’s degree in Electronics and Communication and has a total experience of over 11 years in Telecom domain. He is CCNP certified in Collaboration (Implementing Cisco Advanced Call Control and Mobility Services).
saprawat.jpg Sapna Rawat is a seasoned Technical Consulting Engineer at Cisco Systems in Bangalore. With over 6 years of experience in IT and Voice technologies, she specializes in CUBE/Gateway technology and has a strong background in Unified Contact Center Express. Sapna holds CCNA and Cisco Certified Specialist - Collaboration Core certifications, showcasing her expertise in networking and collaboration solutions.
For more information, visit the Collaboration discussion forums. If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
13 Replies 13

Hi, currently we are facing an issue with a newly deployed CUBE (based on c8000v) with multi-vrf, incoming dial-peer matching by match on the VIA Header, dial-peer groups  and SIP/TLS. For incoming calls, CUBE is not able to match the correct incoming dial-peer. As soon as we remove multi-vrf from the picture, calls begin to work correctly. We are running IOS Vers. 17.9.3a on the c8000v. We also have a TAC case open for this issue, but no resolution so far.
Are there any known issues with CUBE and the above mentioned Features?

Kind Regards,

Robert

Hi Robert,

Have not observed any known issues for such setup on 17.9.3a IOS version.

I assume you would have already gone through the below reference link for Multi-vrf on CUBE. If not, kindly refer below :

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-multi-vrf.html

You can check if the incoming dial-peer configured has correct interface bindings as its must with Multi-VRF setup.

Also reload the CUBE if there were any changes made to the VRF configurations or reload was missed after VRF configuration.

Hi Seemaant, thanks for your reply. 
Yes i have gone through the mentioned document and the CUBE was reloaded after the vrf config was changed.

/Robert

abhbharg
Cisco Employee
Cisco Employee

Hello Robert,

There have been a couple of bugs identified similar to the issue you reported, when using via header ip to match incoming dial peer

e.g.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvi06897

But this is pretty old bug and I see you are using 17.9.3a

You can also refer to below document, which explains inbound dial-peer matching with VRF
https://www.cisco.com/c/en/us/support/docs/voice/ip-telephony-voice-over-ip-voip/211306-In-Depth-Explanation-of-Cisco-IOS-and-IO.html#toc-hId-79407056

 

Hi Abhishek, thanks for your reply.

yes, i am aware of the old bug and the mentioned document (btw. very helpful doc).

I am afraid that i have to wait for any findings from TAC.

/Robert

abhbharg
Cisco Employee
Cisco Employee

Hi Robert,

Will you be willing to share debug logs and running-config for quick review.

debug ccsip all

debug voice ccapi inout

-Abhishek

Hi Abhishek,

i am not allowed to share this kind of information in a public forum. I will send you the TAC SR# 1:1, there you will find all the information.

/Robert

Hello Robert,

I checked the logs and the configuration from the TAC case provided.

Configuration looks to be good.

The binding is set on tenant. Though it should work, but can you try to apply binding on dial-peer 1001, instead of tenant and check once.
It would be good to work with TAC to see if there is any new defect being hit and if required escalate with BU.

-Abhishek

Akhilesh
Cisco Employee
Cisco Employee

Hello Robert,

We understand your concern and we are not sure about the behavior and configuration better to wait for TAC finding.
you can also refer to the latest document it might help you find the root cause of the issue.
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/11_5/White_Papers/CUBE_E_deployment_for_Cisco_HCS.PDF

Thanks,
Akhilesh

arunraodhumal
Level 1
Level 1

Is MS Direct Routing with Multi-Tenant supported with Cisco CUBE-HA ? Could you please share a reference guide?

Hello Arunraodhumal,

Please refer below document for multi tenancy on MSFT - direct routing

https://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/deploying-a-multi-tenant-direct-routing.pdf

-Abhishek

Hello Arunraodhumal,

MS Direct Routing with Multi-Tenant supported with following following features
Hardware Requirements
Cisco CUBE supported platform -> 8300-1N1S-6T


Software Requirements
Cisco CUBE:
o 14.6 running on IOS-XE 17.9.1a
o Cisco IOS Software [Cupertino], c8000be Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 17.9.1a, RELEASE SOFTWARE (fc2)
• Microsoft Office 365 Tenant
• Microsoft Teams Desktop Client 1.6.00.11166


Verified Features
• Incoming and outgoing calls using G711ulaw, G729 voice codecs
• Call Conference
• Auto Attendant
• Call hold & Resume
• Consultative transfer
• Blind Transfer
• Call forward
• DTMF (RFC2833)
• IP-PBX Calling number privacy


Features Not Supported
The following features are not supported by Microsoft Phone System
• FAX
• Voice mail pilot number to retrieve messages from PSTN

Thanks,
Akhilesh

arunraodhumal
Level 1
Level 1

Thank you Abhishek