02-02-2007 03:47 PM - edited 03-13-2019 03:54 PM
I have a customer that cannot send calls directly to 2 extensions from the AC software. They are getting an error. "Failed to transfer to voicemail" There is no issue with the any other extensions.
02-05-2007 04:30 AM
Hi Anthony
Have you checked the CFWD ALL on those two extensions? If its just those two extensions that are causing the problem try removing them and readding them in as a last resort.
Are voice mails set up in unity for the two accounts in question?
Thanks
Muarrij
02-05-2007 01:48 PM
On the lines having the problem, check the
value of the Voicemail Profile of the line to which you are transferring the call?, is set to NONE? If yes, please change it to Default or any other value other than None. Does it work?
What is your CCM version and your AC version?
02-07-2007 12:30 PM
Have you solved this? I got the same error if I answered the call, used one of the VM shortcuts and then clicked on a Directory user who had no DN appearence in CM.
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