Attendant Console Can't Control User's DN's

[benhanson]

I'm using Callmanager Version 3.2(2c) and Attendant Console Version 1.1(2a). When I set up an attendant console user, the User can see and control the AC Lines on the phone, but not their personal DN's. AC shows the users personal ext. with a question mark. How can I allow the AC users to see their own extension?

[mshell]

When you start attendant console, it asks you for an extension on the phone that you want to control. As far as I know you can't control 2 phones at the same time, which if I understand you correctly is what you are wanting to do. You can add the users extension to the AC phone, but they would have to be there only because AC lines cannot be shared line appearances.

Hope this helps!

Matthew