Attendant Console displays Question mark for line status ???

[erik.stillman]

Has anyone seen this before? On the screen we just see question marks instead of the red or green icon to indicate line status. I've tried TCD and CTI restarts plus checking the phone number in the Global Directory that it matches what's on screen.

Any ideas would be much appreciated!!

Thanks

Erik.

[pferraz · Accepted solution]

Are you refering to the other phones line status?

If you are, and if you have Windows XP with SP2, your problem probably is the firewall feature that blocks information coming from CallManager about the line status. Try disabling the firewall and check if it works.

[erik.stillman]

I was wondering if anyone knew which ports need to be open so that the FW can still be run? We had a similiar problem with CA's eTrust and they provided a small app that configured the FW with the right ports open.

Thanks again!

[pferraz]

Last time I investigated, the ports were dynamic, so the only choice was to disable (!) the firewall...

Check the log option of the XP Firewall and see if the ports blocked are always the same...

Regards.

[ksilva]

check that the AC console user you have configured is associated to the phone as well as the Pilot Points that the Console users are working with.

[amansharma]

you can find out the port being used at looking at TCd service parrametters in callmanager ,also make sure that u have the Tcd running on a server where u phones are registered ,so that tcd can monitor them,also if u have a nating or the ac cleint machine are behind a firewall ,the line states packets get dropped ...Please check the detailed tcd trace and acclient log to find more about this