automaticaly place a call

[mtumanov123]

What I need is -- when a user picks up the handset a call is placed to a defined number.

E.g. there is a phone in the elevator, a person picks up the handset and gets connected to the operator without dialing any number (or pressing extra keys).

Is it possible with CCM?

[Bernhard Albler]

The official name for this feature is Private Line Automatic Ring-down (PLAR) and it is possible to configure this with ccm.

Detailed Explanation here:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080232b9f.shtml

regards

bernhard

[mtumanov123]

How can i reduce the time a user has to wait until the call is placed?

Off-hook to First Digit Timer in Service parameters config is not acceptable cause it's enterprise wide.

[echaubet]

you need to tune your routing rules not to have overlapping destinations. what is the configuration you done?