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Call disconnected by Agent or Customer in Contact Center Express

navinder.singh
Level 1
Level 1

‎07-02-2018 01:29 AM - edited ‎03-15-2019 05:42 AM

Hi,

 

Please suggest, can we get the information who disconnected the call, is it Agent or the Customer (who called the IVR number) in contact center express or CUCM CDRs.

 

We are using 11.X application versions and CUIC as contact center reporting application.

 

Regards,

Navinder

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tyroneclark871
Level 1
Level 1

‎07-10-2018 06:31 AM

I would suggest using Historical Reporting Tool for UCCX, this can give you reports on reason codes etc.
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