Hi,   Please suggest, can we get the information who disconnected the call, is it Agent or the Customer (who called the IVR number) in contact center express or CUCM CDRs.   We are using 11.X application versions and CUIC as contact center reporting application.   Regards, Navinder ... View more

Hi, we are trying to download the APIs for CUCM, however we are not able to do that, when I click on the link, it prompts "page not available". http://www.cisco.com/web/developer/cucm/content/download.html Please assist. Regards, Navinder Singh ... View more

Hi, We have implemented FAC for PSTN calls, when the users dials the number and CUCM prompts please enter authorization code, after that it stays for less than 1 sec, and then the call get disconnected. If I remove FAC the calls are working fine. CUCM Version: 10.3 We are using Jabber for iPhone and Android. Is there any timer which I need to adjust to overcome this problem. Regards, Navinder Singh ... View more

Hi, I have configured hardware conferencing on 2921 router, however, it is not getting registered with CUCM version 8.5, I wanted to ask is it mandatory to configure router as MGCP or H.323, is it mandatory to have E1 termination and register the router with CUCM prior to configure conferencing. Rgds.....Navinder. ... View more

Hi, Please help to integrate Siemens HiPath 3000 EPABX with CUCM 8.5 using MGCP Qsig on E1, I have gone through Cisco Documentation which does not talk about Siemens HiPath 3000. http://www.cisco.com/en/US/solutions/ns340/ns414/ns728/networking_solutions_products_genericcontent0900aecd805b561d.html Please help. Rgds.....Navinder. ... View more

Hi, I am having a problem of intgrating Lotus Domino LDAP with CUCM 8.5, we are trying doing it through Open LDAP. Please help to get this achieved. Regards, Navinder ... View more

Hi, Can I install IP Soft Phone on Linux Operating System? Rgds.....NPS ... View more

Hi, Does anyone has any related document for TDM PBX integration with CUCM, the TDM boxes are Siemens, L.G.Aria and AVAYA. Does anyone has integrated these boxes with CUCM, if yes, please let me know the process. We have 2911 Voice Gateway Router with VWIC-2MFT-T1/E1 card. Please help.... Rgds......Navinder. ... View more

Hi, We are using IPCCE 7.5, and along with CTI Tool Kit, also, we are using IP IVR as a Voice Response Unit. In Peripheral 1 we are passing the Value of Account Number of the Customer, which he enters when the IVR Prompts for the same i.e.: "Please enter your account ID". We have checked that in IVR we are getting the correct value, however, when the same value passed to CTI Agent Desktop [as attached data] it shows a different value. For example the customer entered the Account ID as 0012345678, but when the value comes on to the CTI Agent Desktop it comes as Emergency Alert or sometimes it comes as Supervisor Assistance. Please help to resolve the issue. Rgds.....NPS. ... View more