01-29-2004 07:06 AM - edited 03-13-2019 03:34 AM
I have a receptionist phone that is set up with 4 DN's: 1 personal, and 3 that form a hunt group (CF busy to eachother) for incoming calls.
During SRST fallback, the Call forwarding is not there between the 3 incoming "hunt group" lines and only one incoming call can be taken at a time. I have tried to use the call-manager-fallback > call-forward busy XXX command but that seems to only forward ALL busy DN's to the defined destination which is not a good thing for the receptionist.
Is there any way to forward just one busy DN to another rather than all? I know it's possible in CME but is this not possible in SRST? Looking for any workarounds.
Thanks!
Shawn
NETech Corp.
01-29-2004 04:20 PM
If you have configured the receptionist lines as hunt group in CCm with pilot point, then it is possible to duplicate the same when in SRST mode.
But I am not sure if your call forwarding from one phone line to another can be done here.
01-29-2004 07:55 PM
Actually, I'm not using attendant console hunt groups or pilot points... strictly call forward busy from DN1 to DN2, CFB DN2 to DN3... etc. I would like to duplicate the same forwarding in SRST mode for this phone only. I don't want all DN's on all phones forwarding to 2nd DN on reception phone which is what I get when using the call-forward busy command in SRST config.
02-01-2004 05:47 PM
Try this..
Let's assume if the reception phone DID Number is 4000, Configure the reception phone as the following
The below DNs doesn't have to be DID numbers.
Line 1 5001
Line 2 5002
Line 3 5003
Line 4 5004
Create a dummy phone and assign 4000 to it and do a forward all to 5001 and configure the regular CFB/CFN for each line (5001,5002,5003,5004). or you can use a translation pattern to translate 4000 to 5001.
Inbound calls for 4000 will be forwarded or translated to 5001 and the the calls will follow the CFB/CFN config on the phone. The above is during normal operation when CM is up.
SRST Config:
ip source-address 192.168.121.240 port 2000
max-ephones 48
max-dn 96
dial-plan pattern 1 8477376... extension-length 4
no huntstop
alias 1 4000 to 5001 preference 1
alias 2 4000 to 5002 preference 2
alias 3 4000 to 5003 preference 3
alias 4 4000 to 5004 preference 4
voicemail 9118477376600
timeouts interdigit 3
!
If you have call-forward busy configured under SRST then that will takes precedence over the alias command, same is true for call-forward noan.
If you want calls coming in 4000 to hunt through 5001-5004 in SRST mode, you shouldn't have CFB and CFN configured in SRST mode.
With SRST V3.0 there is option called dual-line and also, you can add huntstop to the end of the alias command, I haven't tried these commands, you may be able to overcome the CFB and CFN problem with those commands.
Check the SRST V3.0 system administrator guide on CCO.
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