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Call re-route for a non-exsiting DN

Leonlei
Level 1
Level 1

‎08-01-2003 04:45 PM - edited ‎03-13-2019 01:01 AM

A DN has been deleted in CCM, but the number is still called by someones from outside and callers always hear busy tone. If I expect all the calls to this DID numbers are forward to reception or another sepecify DN. What's the best solution for this issue?

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anup.anand
Level 5
Level 5

‎08-01-2003 08:49 PM

You can do this using translation patterns. Create a translation pattern for this DID and enter the Reception number as Called Party Transform Mask. This way all calls to this DID would be send to the reception phone.

Anup

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