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Caller ID

r.earle
Level 1
Level 1

‎07-02-2002 05:38 AM - edited ‎03-12-2019 07:34 PM

Hello,

I am having a problem with Caller ID, when placing calls outside the network to the PSTN the caller ID seems to be advertised as the trunk ID we have 2 PRIs in a trunk group. I have set all the variables so that the CallManager sends the proper bit. Does anyone know if this could be a problem with the service provider rather than our CallManager? and is there some good info on setting up caller ID that I may have missed? I have checked whats on the CCO site and what I have locally. I have been thrown into this with very little resources to go on.

Thanks for your help in advance,

Ron

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2 Replies 2

mimckee
Level 1
Level 1

‎07-02-2002 05:44 AM

It could be with the telco or the way ccm is sending it. Go to the gateway and set the calling party plan to isdn and the calling party type to national. Then reset the gateway. Make sure you are sending all 10 digits. If you do this and you still aren't seeing the correct caller id it could be with the telco. Even if it is not you can call them and ask them what they don't like about what we are sending them.

Thank you,

-Mckee

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r.earle
Level 1
Level 1
In response to mimckee

‎07-02-2002 05:46 AM

Thank you Mckee for the quick response. That gives me something to work with.

Ron

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