I fixed my issue with CCRA, the CallManager JTAPI doesnt get updated on the CM during either the 3.2(2c) upgrade, the CM spC, upgrade or a fresh install of the CCRA. The version in use was 1.3(1.14) but needed to be 1.3(1.15), this is how I resoved the issue:-
Step 1 Log in to the CallManager Administration Page.
Step 2 Click on Applications.
Step 3 Click on Plug-ins.
Step 4 Click on Cisco JTAPI.
Step 5 Download Cisco JTAPI to the CallManager server.
Step 6 Install the Cisco JTAPI client.
Reboot the server - and away we go!!!
Regards,
Richard.