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CallManager Express 3.2

mauclair
Level 1
Level 1

When a caller from the PSTN calls an IP phone which is configured to forward the call to another PSTN number the caller gets a fast-busy. Can anyone explain why and is there a workaround to get the call routed to the PSTN.

2 Replies 2

irisrios
Level 6
Level 6

This can happen when there not enough lines available in PSTN connection.

Thanks for taking the time to answer my question, we have found the problem to be a voice translation rule which added digits on the caller information which seemed to be rejected by the local telco switch.