Can we Integrate CTI Desktop with other applications?

[djshahzad]

We want to integrate agent CTI desktop software with CA serivce desk software. Is there any solution available. Can I get any reference book in that regard?

[yogeswar]

Hi,

Take a look at the section Desktop Configuration->WorkFlow->Launch External Application Action

from the following URL to Launch External Application.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/cad_admn.pdf

Regards

Yogi