CCM 3.3 Attendant Console

[dpanin]

I have configured CCM 3.3 CCM Attendant Console. In the Hunt Group Configuration there is one member: Call directory number 2199.

When incoming call on Pilot Point is placed (number: 2111) the person who initiated this call sees on the screen 2199 instead of 2111.

How can I hide my ext. numbers from the calling person?

If it is possible tell me more in detail how to do it, because I am new to IP Telephony.

[ivillegas]

One way is to have a Translation pattern so that Directory numbers for calls can be masked.

In CCM Admin

Go to Route Pattern->Translation Pattern

Configure a

1.Translation pattern number say 2211.

2.Under Calling party Transformation

1st option : Configure the Calling party transformation mask =2111

Destination phones will display '2111'

2nd option : Calling Line ID presentation = Restricted.

Destination phones will display 'Unknown Number'.

3.Under Called party Transformation

Called party Transformation Mask= Pilot Point Number (=2111 , in our case)

Originating Phones should dial 2211 as pilot point number( Internally this is being converted to 2111 by Translation Patterns)