Other Collaboration Subjects

If customer would like to integrate emailinto the IPCC, could they setup mail forwarding to the Unity Server via SMTP and then have the agent mailboxes get notified via a distribution list andlight MWI and have the voicemail suggest they have an emai...

Running CCC on 2000.2.6 on a 7835, with the latest rev on a CallManager 3.3.3SR4Seems that after a few days it just decides to lose it's connection with LDAP. The WWW Page when a user attempts to login says "Unable to connect to directory services"A...

GreetingsI need to find out what the variable is that stores the original caller's ANI value in IPCC Express and what script command is needed to extract this variable.We have a call center where the calls first come into a receptionist who then tran...

I have a script that starts off with a DN that is then routed to a Select (LAA) and then to a Service Group. How do I then use another (or for that matter as I build this, many) DN that then goes to another Skill/Service Group?IPCC 5.0

In the document 51361 posted on May 4th, Cisco only provide solution to MCS server which is to upgrade OS to 2000.2.6 on CCM and to apply MS04-011 on Unity.But nothing for ICS 7750 SPE, actually 2000.2.6 is not supported by ICS at this time. Can i ju...

As now microsoft has declared win-2k end of sale, can we insall IPCC on win-2003 platform.

Hi Pro,Currently, i am running some new project, but before install into the MCS 7825 , i use the clone pc for testing purpose. to confirm my server is working. so,i'm testing install callmanager on clone Pc (which is quite high spec.computer), and a...

Folks, Is their a feature in Callmanager that would automatcially logout a user if he did not use the phone (inactivity) for a certain amount of time.i would need this feature if the user forgets to logout.I see that callmanager has maximum l...

Hi all,I am looking to install a ata 188 which has 2 ports. Currently CCM is version 3.3.3 and I have it configured as a 186 which works. Problem is you are unable to configure both ports. I am unable to find on CCO which CCM version supports the ...

Hi,We cannot transfer calls to the PSTN - we are running behind an AS5300. Any ideas on what is required? I came across something about a dual-line command but not sure where to add that. When we attempt to transfer we do get dial tone and can enter ...

Two things:1. I have CCM 3.3(4) and changed the service parameters for Message Waiting Lamp Policy to "Light and Prompt" from "Primary Line Only Light and Prompt". Does it require a reboot because I left a message and only my primary line lit and pro...

sorry if it's too easy...got a used 5300 with a quad pri card and a dsp cardseveral questions:if quad pri is inserted, box doesnt boot at all, hangs around some "bus error" messages...meaning card is dead? or can i reset it somehow??i have not been a...

I have configured CCM 3.3 CCM Attendant Console. In the Hunt Group Configuration there is one member: Call directory number 2199. When incoming call on Pilot Point is placed (number: 2111) the person who initiated this call sees on the screen 2199 in...