I have added a subscriber server to create a cluster and set it up in the CM group as the 2nd server. I have the group defined in the Device Pool and have that device pool assigned to all devices. When I shutdown the publisher to test the failover the phones will not reregister for some reason. I have the TFTP on the publisher server, but I was under the impression that the phones will not need to pull another TFTP config.
Something to note is that both of my MGCP gateways do register with the new CCM and are able to take phone calls that route between routers and are controlled by CCM.
Is there something I might be missing on the phone side?
The phones will need to pull the new configuration file as that is where the configuration listing the CCMs is. Please restart all phones associated with that device pool, or to prove it reset at least one. Also, you can check it on the phone by going to Settings->Network Config->scroll under Callmanager1 and CallManager2 to make sure both are listed.
I was sure to reset all of the phones after updating the groups and device pools and I have been able to see that the secondary CM is listed on phone. That is part of what stumped me. The phones have the alternate in their configuration so what could be stopping the switch? I had left the primary down for 10 minutes in case there was any timeouts that had to occur also.
IntroductionThe IssueServices Shown their status as UnknownWhat actions require to be taken?Logs required for troubleshootingWhat to expect in the logs:
The purpose of this document is to provide troubleshooting insight into a well-known iss...
New Cisco Champion Radio release on Zero Trust for WebexListen: https://smarturl.it/CCRS8E14 Follow us: https://twitter.com/CiscoChampion Cisco introduced End to End (E2E) Encryption in 2008 as a Webex Meeting option where only the me...
Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event will have place on Tuesday 20th, April 2021 at 10:00 hrs PDT
Learn: How to configure Cloud Connected PSTN with Webex Calling
CCP Provider Name
Product Home Page Link
Webex Calling Region
Countries Supported by Provider
Free Trial Link
Contact Provider Link
FR & LU
Meet the Authors Video - Leveraging SBCs to Empower a Changing World of Collaboration
(Live event – Tuesday, 16th, 2020 at 10:00 a.m. Pacific / 1:00 p.m. Eastern / 7:00 p.m. Paris)
This event had place on Tuesday 16th, February 2020 at 10am PST ...