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CCM Unity integration (failover issues)

Chris Deren
Hall of Fame
Hall of Fame

CCM 4.1(3) with Unity 4.0(5).

When the failover server is active I can dial into Unity by pressing Messages button or calling pilot number, I can also leave a message from within Unity. The problem is when I dial an extension that should forward me to voicemail, I get fast busy. I never see the call hitting Unity. My integration is set up as following:

CERO-primary with 34 ports

Hunt options:

No Answer: Skip remaining members, and go directly to next group

Busy: Try next member, try next group in Hunt List

Not Available: Skip remaining members, and go directly to next group

LIBE-primary with 34 ports

No Answer: Skip remaining members, and go directly to next group

Busy: Try next member, but do not go to next group

Not Available: Skip remaining members, and go directly to next group

CERO-Fail with 34 ports

No Answer: Skip remaining members, and go directly to next group

Busy: Try next member, try next group in Hunt List

Not Available: Skip remaining members, and go directly to next group

LIBE-Fail with 34 ports

No Answer: Try next member, but do not go to next group

Busy: Try next member, but do not go to next group

Not Available: Try next member, but do not go to next group

In the hunt list the order is as above, however I tried with only failover groups and still the same issue.

On Each Unity I have 2 integrations with 36 enabled ports, the last 2 ports are MWI.

Chris

3 Replies 3

thisisshanky
Level 11
Level 11

Chris,

What does the CCM trace logs indicate ?

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

I've attached a snippet of the trace, the only suspicious thing I see are the following lines:

CCM|Forwarding - awaitingCallResponse_SsRejectionInterceptInd - CFB processing. party= 33556890, callKey= 0x125|<:CGCCLUSTER><:10.233.149.122><:2><:10.233.59.78><:SEP00152B36091D>

12/16/2005 09:37:01.614 CCM|Forwarding - unregisterRejectInterceptRequest - Unregistered Rejection Intercept- party= 33556890, callKey= 0x125|<:CGCCLUSTER><:10.233.149.122><:2><:10.233.59.78><:SEP00152B36091D>

12/16/2005 09:37:01.614 CCM|Forwarding - sendClearCallReq - callKey= 0x125, party= 33556890|<:CGCCLUSTER><:10.233.149.122><:2><:10.233.59.78><:SEP00152B36091D>

12/16/2005 09:37:01.614 CCM|Forwarding - awaitingCallResponse_SsRejectionInterceptInd - no CFB dest or CFAP dest - Clear the call - party= 33556890, callKey= 0x125|<:CGCCLUSTER><:10.233.149.122><:2><:10.233.59.78><:SEP00152B36091D>

12/16/2005 09:37:01.614 CCM|EnvProcessCdr::wait_DbCdrReq|<:CGCCLUSTER><:10.233.149.122><:2><:10.233.59.78><:SEP00152B36091D>

What does the "no CFB dest or CFAP dest - Clear the call" mean? Why would it be looking for CFB???

Chris

I got it resolved.

Kudos to TAC for helping me fix it, it was a CSS/Partition configuration issue.

Chris