04-01-2002 10:53 PM - edited 03-12-2019 06:32 PM
I have got a problem with CDR, more exactly with the database.
When I want a reports ( User System or device ), I have always the same error message :
-30061 : data is not available in the database.
Code error: 1012
user message: Data not available for the entire date range of the report.
Program name: CtrPregenReports[generate]
User: Schedule
Before purging the database, the reporting was available but between 09/1970 and 10/2001.
After purging the database, I have the error.
I 'm looking for the solution, but I need a help.
Thanks.
Casta
04-05-2002 03:55 PM
Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen
If anyone else in the forum has some advice, please reply to this thread.
Thank you for posting.
04-06-2002 05:56 AM
Where exactly are you getting this error? In SQL enterprise manager or query analyzer? If you can give me a few more details I will try and help you out.
Thank you,
-Mckee
04-08-2002 07:38 AM
Hello mimckee
I dont think that I m not getting this error in SQL enterprise manager or query analyser.
I have this error when Im logging in CDR Analysis and reporting and I ask a report.
I dont know, perhaps I need to configure something in the CallManager?
But before the purge of the database, the reporting was available but between 09/1970 and 10/2001. And after the error appears. I dont understand
I hope that you have enough information
Thanks for all.
04-08-2002 08:21 AM
Do you have CDREnabled and call diagnostices enabled callmanager service parameters set to true?
Thank you,
-Mckee
04-09-2002 12:51 AM
Hello Mckee,
CDR Enabled and call diagnostics enabled were False.
I put them to true. But the error isnt disappearing.
In CDR, I go to System - log screens Event Log.
I select all in the List Of Jobs [Interval]: DailyCdrLoad, QOSNotification, DatabaseAlert
The Status of this operations is complete for all, except for Traffic Summary-Hour of Day. For it, the status is unsuccessful.
And I noticed that theres a DataPurge and a DeleteReports all day. But in CDR the Automatic DataBase Purge is disable.
Thanks for your help.
Casta
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