CFNA/CFB internal external not working

[mmorris11]

I run CCM 4.1(3)sr2. When I configure different forwarding destinations in the CFNA/CFB fields the call gets forwarded to the internal destination regardless of where the call comes from. I dial from PSTN via cell phone but the call goes to the internal destination every time. Thoughts?

[Brandon Buffin]

Go to CCM Admin -> Device -> Gateway and find the gateway for incoming PSTN calls. Click the gateway and find the endpoint for these calls. Make sure that Call Classification is set to OffNet.

Hope this helps. If so, please rate the post.

Brandon

[mmorris11]

That did not work. Thanks.

[mmorris11]

FYI This is an h323 gateway.

[mmorris11]

Doesn't work with MGCP gateway either.

[Brandon Buffin]

Did you reset the gateway after making the change?

Brandon

[mmorris11]

yes