Cisco Desktop Agent - goes to Not Ready state every few minutes

[astanislaus]

CAD/CSD Product Suite Version 4.5.6.2 (enhanced)

IPCC Express version 4.0

[astanislaus]

Customer has 7 x Cisco Desktop Agents and one Cisco Supervisor Desktop. Only one of the Cisco Desktop Agent goes to NOT READY every few minutes.

[Lamar Demby]

We're currently seeing the same issue with only two Agents.  When you look at the Agent's call log, it shows a reason code of Ring No Answer.  This would lead me to believe that UCCX is attempting to pass calls to the Agents, but the phone never rings.  Anyone else seeing this?

We're running UCCX 8.0.2 and CAD ver 8.0.2.300.

[Aaron Harrison]

Hi

Have you checked the basics?

The UCCX CTI ports must have a CSS assigned that can reach the agent DN.

Also other stuff must not interfere - e.g. regions/locations must not prevent the call from CTI port to DN.

Aaron

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