09-18-2008 11:10 AM - edited 03-13-2019 05:40 PM
Hi there,
I'm trying to configure CUE. On the configruation page I entered the "Web User Name" and "JTAPI User Name". The "JTAPI User Name" login is successful while I get an error message that "Web User Name" login has failed. I've tried to make another "Web User Name" on the CUCM 6.1 but it didn't help. I can ping the CUCM 6.1 from the Cisco Unity engine.
Can anyone give me a hint how I can tackle this issue?
Thanks.
09-18-2008 04:42 PM
web user name is the admin username when you log into the CCM. the JTAPI is the application user name.
so for the webuser use the admin user and for the JTAPI, the application user
09-19-2008 01:44 AM
have a look at the following link which is helpful for ur config :
good luck
if helpful Rate
09-19-2008 04:14 AM
Thanks for the link but the issue hasn't been solved.
I'm still getting an error message "Web login failed". On the CUCM, the CTI Ports are Registered. There is no issue with JTAPI user, but it can login to the CUCM. I hope that someone can help me with this issue.
Thanks.
09-22-2008 06:34 AM
What version of CUE?.
Check if "Cisco AXL Web Service" is enabled on CCM. Then try with CCM Admin user/password.
09-22-2008 08:50 AM
Hi there,
I reinstalled the CUE and it's working now.
Thanks for your reply.
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