CM upgrade from 3.1(2c) to 3.1(3a)

[jscheffler]

I am attempting to upgrade our sole cm publisher from 3.1(2c) to 3.1(3a). I go through the upgrade, the upgrade "sees" that the box is a publisher during the upgrade. However, after the upgrade is completed, the box is rebooted, and when it comes back up the CM "thinks" it is a subscriber. As a result, there are no devices, gateways, phones, routes defined any longer.

I also am unable to restore the call manager backups. When I attempt a restore, it appears to run correctly, however after restoring the box believes it is a subscriber, just as it does when upgraded.

[anderson-david]

i don't know why this might have happened, but i think the only way of getting round this is to rebuild the server from scratch then use the back up to restore the database

[jscheffler]

I have tried starting with a clean installation, however when I restore the backup created via Call Manager, the server 'thinks' it is a subscriber, and all data/devices/etc are gone.

[anderson-david]

are you backing up both your publisher and subscriber? if so are you using the correct back up? (sorry if it sounds like i'm teaching you to suck eggs)

[jscheffler]

there is no subscriber. I only have the one publisher, and it backs up using the 'Call Manager' backup services.