I am configuring a CME 3.3 solution on a 2811 series router. My environment calls for each ephone-dn to have dual-line capabilities and some ephone-dn's will need to be shared across multiple ephones.
I need to be possible for all users that share the ephone-dn to be able to see line status, incoming call alerts and be able to answer each call that comes in. This all has to be achieved using one button on the 7960 or 7914.
the configuration for my ephones/ephone-dns is as follows:
ephone-dn 1 dual-line
number 1000
label User One - 1000
name User1
call-forward max-length 11
call-forward busy 21499
call-forward noan 21499 timeout 15
translation-profile incoming translate4to5
translation-profile outgoing translate4to5
hold-alert 60 originator
!
ephone-dn 2 dual-line
number 2000
label User One - 2000
name User2
call-forward max-length 11
call-forward busy 21499
call-forward noan 21499 timeout 15
translation-profile incoming translate4to5
translation-profile outgoing translate4to5
hold-alert 60 originator
!
!
ephone 1
ephone-template 1
username "user1" password password
mac-address 0001.0002.0003
type 7960
keep-conference endcall
auto-line 1
button 1:1
!
ephone 2
ephone-template 1
username "user2" password password
mac-address 0004.0005.0006
type 7960 addon 1 7914
keep-conference endcall
auto-line 1
button 1:2 7:1 8m3 9m4
!
If ephone-dn 1 (1000) is dialed, it will alert on ephone 1 on button 1 and ephone 2 on button 7. If the call is answered on ephone 1, ephone 2 will be aware of line status. If a second call to ephone-dn 1 (1000) is made, ephone 1 can see the alert and answer the call (as the dual-line command has been added to the ephone-dn) but ephone-dn 2 cannot see or answer the second call.
I have tried using the overlay (o) and Call waiting (c) options under the button command in conjunction with additional ephone-dn numbers but I cannot make this work.
Has anyone come across this situation before and if so, how did you work around it?
Thanks
