CME 7941 phone software upgrade fail

[Mattias Kulovainio]

Hi,
we are testing a configuration in the lab.

We have a Cisco 2821 IOS version 12.4(24)T8. CME is version 7.1. We are trying to upgrade software on 7941 ipphone. The phone is trying to upgrade but then thers is a "Auth Fail" error message on the phone. Any idea? Below you can see some show commands.

Current software on 7941 ipphone is SCCP41.8.5.2S

Router#show flash

CompactFlash directory:
File  Length   Name/status
  1   46353144  c2800nm-ipvoice_ivs-mz.124-24.T8.bin 
  2   55698    7921-dictionary.xml 
  3   137616   7921-font.dat 
  4   1723     7921-kate.utf-8.xml 
  5   1729     7921-kate.xml 
  6   59183    be-sccp.jar 
  7   1413     g3-tones.xml 
  8   72136    gp-sccp.jar 
  9   59183    ipc-sccp.jar 
 10   59183    mk-sccp.jar 
 11   19318    tc-sccp.jar 
 12   59183    td-sccp.jar 
 13   226      CME-locale-en_US-English-7.0.1.1.tar.cfg 
 14   2918613  apps42.8-4-1-23.sbn 
 15   485066   cnu42.8-4-1-23.sbn 
 16   2659498  cvm42sccp.8-4-1-23.sbn 
 17   335003   dsp42.8-4-1-23.sbn 
 18   628112   jar42sccp.8-4-1-23.sbn 
 19   658      SCCP42.8-4-2S.loads 
 20   662      term42.default.loads 
 21   662      term62.default.loads 
[53909384 bytes used, 10184820 available, 64094204 total]
62592K bytes of ATA CompactFlash (Read/Write)

################################################

partial runnig-config..........

tftp-server flash:apps42.8-4-1-23.sbn
tftp-server flash:cnu42.8-4-1-23.sbn
tftp-server flash:cvm42sccp.8-4-1-23.sbn
tftp-server flash:dsp42.8-4-1-23.sbn
tftp-server flash:jar42sccp.8-4-1-23.sbn
tftp-server flash:SCCP42.8-4-2S.loads
tftp-server flash:term42.default.loads
tftp-server flash:term62.default.loads

telephony-service
 max-ephones 5
 max-dn 10
 ip source-address 30.30.30.1 port 2000
 load 7941 SCCP42.8-4-2S
 max-conferences 8 gain -6
 transfer-system full-consult
 create cnf-files version-stamp Jan 01 2002 00:00:00

Thanks Mattias

[Terry Cheema · Accepted solution]

In the partial config you have shown, it appears you dont have the required frimware files for the 7941 phone instead you have files for 7942 model. upload the firmware to flash enter tftp commands and try again.

Also the upgrade on phone is 8-5-2 so try to use the same firmware or if you are trying to go to a latest release do it in steps i.e upload to 9.0 then 9.2 and latest.

-Terry

Please rate all helpful posts

[Mattias Kulovainio]

Hi Terry,

how can you tell it is for 7942? Shold be the right one, software on tftp server is 7941-7961-sccp.8-4-2S

Current load is SCCP41.8.5.2S and going to SCCP42.8-4-2S, am I doing a upgrade or downgrade here?? not sure about the format...but in this case it does not matter..I just want to find a working config for the upgrade!

I have downloaded CME files for cme 7.1, I guess this is the newest one I can use for this version, correct?

Thanks,

Mattias

[Mattias Kulovainio]

Hi Terry,

the file was not for 7942 however I tried with latest software and it is working now.

tftp-server flash:apps41.9-4-2TH1-1.sbn
tftp-server flash:cnu41.9-4-2TH1-1.sbn
tftp-server flash:cvm41sccp.9-4-2TH1-1.sbn
tftp-server flash:dsp41.9-4-2TH1-1.sbn
tftp-server flash:jar41sccp.9-4-2TH1-1.sbn
tftp-server flash:SCCP41.9-4-2-1S.loads
tftp-server flash:term41.default.loads
tftp-server flash:term61.default.loads

Thanks for your support!

//Mattias

[Terry Cheema · Accepted solution]

No worries mate - glad that helped. As you can see now you have the right files ending with 41, these are rite files for the 7941 phones.

-Terry

[Mattias Kulovainio]

Hi Terry,

haha, now I see what you mean ;-) I gave you the correct answer!

//Mattias

[Terry Cheema]

Good one :). Every time you download the firmware make sure you download the files for that specific phone model and you should be good. :)

See you around.

-Terry

[monster.speaks]

incorrect firmware files and load command..

[Mattias Kulovainio]

Hi,

what is the correct firmware and load command?

//Mattias