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CMS 3.6 Recorder suddenly fail

axiceleet
Level 1
Level 1

Hi

I have CMS 3.6 cluster.

Some rooms are set to start recording automatically. When I enter the room, the recording starts automatically. But sometimes the recording stops even though the meeting is still going on.

There are log messages on the CMS Recorder Server

INFO : call 212: remote teardown, reason 1

and on CMS Main Server

INFO : participant "recorder@recorder" left space fd83ecff-ef96-4bf1-9566-b430dbee8007

INFO : call 7453: ending; local teardown, timed out

CMS servers are on the same local network

What could be the reason for termination of the recording?

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