Configurating a CUE Script

[jonasdiaz]

Hello friends, I've been working with a client's CUE for about two weeks and I'm new at this. The cliente ask me to change (if possible) their script so the person that's calling should not have to press the button 1 to indicate to the system that they're dialing an extension, but if there's a time out of this option the system would call the operator automatically.Is that possible, is it possible to eliminate the "press button 1 and then the # button"???...

Thanks for your help in advance.

Jonás Díaz

[David Sandoval · Accepted solution]

Starting in CUE version 3, there is a new dial-by-extension menu, which collects digits for you to do something with, ie.. call an extension.

However, if you can't upgrade, you could use a get digit string instead of the standard menu, and parse the input afterwards:

get digit string == userinput

if (userinput > 10 && userinput < 999) //if highest extension is 999

true

     extension to user(userinput)

        success -> get user info(extension) -> send to user extension

        failure -> send to operator

false

     switch(userinput)

          case (1)

               send to sales hunt group

          etc...