10-25-2005 05:00 AM - edited 03-13-2019 10:58 AM
Hi,
I need to know what configuration is needed on the CM / CUE to access the voicemail by pressing the messages button on the IP Phone ?
I see the MWI ON when a voicemail is received on a IP Phone but the only way I can access the mail is by dialing the voicemail pilot number. I need to have the voicemail by pressing the messages button if possible.
Thanks
Brgds
Renzil
Solved! Go to Solution.
10-25-2005 06:09 AM
Renzil, you need to create a voicemail profile on Callmanager and assign this profile to the phones.
When you assign a voicemail profile, you put in the voicemail pilot number there. When you assign this profile to a phone, when the "Message" button on the phone is hit, the phone dials the pilot point number automatically after checking the voicemail profile given to it.
Hope this helps.
10-25-2005 05:22 AM
The DN dialed by pressing the Messages key is determined by the Voice Mail Pilot number configured in the Voice Mail Profile assigned to the phone's DN.
Brandon
10-25-2005 06:09 AM
Renzil, you need to create a voicemail profile on Callmanager and assign this profile to the phones.
When you assign a voicemail profile, you put in the voicemail pilot number there. When you assign this profile to a phone, when the "Message" button on the phone is hit, the phone dials the pilot point number automatically after checking the voicemail profile given to it.
Hope this helps.
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