04-04-2006 06:19 AM - edited 03-13-2019 12:45 PM
Hello all!!!
I try to configure b-acd service on 2801 with CCME. All works fine, but I suspect that when customer dial pilot number, and do not press any key, the line stay active until Customer on-line (he listen repeating en_bacd_options_menu.au :) )
so the is frizen :(
How can I configure, to automaticaly transfer this call to operator or drop
call?
04-05-2006 08:38 AM
Hello!
I´m trying to configure B-ACD on callmanager express 4.0 and i dont know what happens but i don´t listen the .au messages...
this is my configuration:
application
service queue flash:app-b-acd-2.1.0.0.tcl
param queue-len 10
param aa-hunt1 200
param queue-manager-debugs 1
param number-of-hunt-grps 2
param aa-hunt2 201
!
service acctfixedpin tftp://10.2.2.1/acctfixedpin.tcl
param uid-len 5
!
service aa flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 1
param number-of-hunt-grps 2
param dial-by-extension-option 5
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 2395520
paramspace english location flash:
param second-greeting-time 60
param call-retry-timer 15
param max-time-call-retry 600
param service-name queue
!
dial-peer voice 500 pots
service aa
incoming called-number 2395520
port 0/0/0
!
dial-peer voice 1004 voip
service aa
destination-pattern 2395520
session target ipv4:192.168.1.2
incoming called-number 2395520
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
telephony-service
load 7960-7940 P0030702T023
load ATA ATA030100SCCP040211A
load 7902 CP7902080001SCCP051117A
load 7912 CP7912080001SCCP051117A
max-ephones 24
max-dn 72
ip source-address 192.168.1.2 port 2000
system message Imagen Proactiva
time-zone 14
date-format dd-mm-yy
max-conferences 8 gain -6
call-forward pattern .T
moh music-on-hold.au
web admin system name cisco password cisco
dn-webedit
time-webedit
transfer-system full-consult
secondary-dialtone 9
create cnf-files version-stamp 7960 Apr 04 2006 16:14:51
ephone-hunt 1 longest-idle
pilot 200
list 100, 103, 104, 105, 106, 107, 108
timeout 10, 10, 10, 10, 10, 10, 10
!
!
ephone-hunt 2 longest-idle
pilot 201
list 101, 102
timeout 10, 10
Am I missing something????
04-05-2006 09:56 AM
May be:
param welcome-prompt _bacd_welcome.au
or if you use your audio files, they may in in incompatable coding ...
04-05-2006 09:18 PM
Best way to do this is to use Cisco Unity Express and the AA capability on it. Much more flexible and powerful, and more easily managed.
Sarat
04-05-2006 09:30 PM
Can you get additional information? May be link to CUE. How I can install and configure this feature on Cisco 2801 ISR?
04-06-2006 04:08 PM
04-06-2006 09:21 PM
Sorry, but does ISR2801 support CUE modules?
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