Contact Center Moniroting Question

[axg85429]

Is there an application that would allow you to monitor all the different Cisco Contact Center Services running in your contact center (e.g CTI Servers, DCA, CMB, CCS, CEM, Loggers, Routers, PGs, etc.)? If not, are there any plans on DEVELOPING such application in the near future? The lack of this application for troubleshooting purposes drives me crazy everytime we have a problem in the contact center.

[yogeswar]

Hi,

Cisco enables remote network management support for the various Cisco products through CiscoWorks2000 and through any third-party network

management system (NMS) that uses standard protocols. These protocols include Syslog, Simple Network Management Protocol (SNMP), XML, and HTTP.

Check out the following link for information about Cisco-Works and SNMP...

http://www.cisco.com/en/US/partner/products/hw/univgate/ps501/products_implementation_design_guide_chapter09186a00800ea87a.html

http://www.cisco.com/en/US/partner/products/hw/univgate/ps501/products_implementation_design_guide_book09186a00800ea431.html

Regards

Yogi