10-24-2006 08:39 AM - edited 03-13-2019 03:30 PM
I am looking to write a script that will export Ready resources, Contacts Waiting, and Oldest contact in queue to a csv file.
Anyone do this before?
Anyone have any script examples to dump information to a file?
I have attached my failed attempt if anyone can offer any further suggestions.
thank you
-m
11-09-2006 07:17 AM
11-14-2006 08:51 PM
I am looking to do something similar, however, I am trying to utilize XML. I have IPCC Standard, and so far I can read the XML file, manipulate the values, and write the XML file back to the server. Eventually, I would like to write the stats for each CSQ to an XML file every 30 seconds, and have them either pushed to the phone, or a service button mapped to the information (maybe even idle URL)... However, I have a couple of things I need help on.
1) How do I start the application on the server? I will put it in a loop or something, but how do I start it initially, because it won't have a call trigger?
2) The XML file gets written to the C:\Program Files\wfavvid directory by the write statement, so how do I get the phones to pull it, or should I just try the push app in the SDK? I think I am making this harder than it is, but I just can't conceptialize the process for doing this.
I am open to any other recommendations that any of you may have...
Thanks,
--Joe
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