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SummaryI want to show how to utilize an XML Document stored on UCCX to make changes to an ACD call flow dynamically. My example is that the Help Desk wanted an easy way to forward incoming ACD calls over to their WIFI Phone during slow times when st...
I am upgrading via transition to new hardware from IPCC 4.0(5) to UCCX 7.0(1)SR05. I have a VM that runs Windows XP to generate the historical reports on a Daily, Weekly, and Monthly basis (another server then logs in, picks up the reports, and emai...
I tried searching for a thread on this, but couldn't come up with the right combination of search topics...I had two phones (a 7971 & 7975) yesterday morning that showed as registered in Communications Manager 4.1(3)sr5d, however, they had no soft-ke...
I have a few questions being asked about our ACD Groups, and I am looking for some help. I would like to know if it is possible, and if Cisco supports it A little background - We have an IPCC Express Standard 4.0(5) solution, and every Agent (all D...
We are setting up remote users via VPN with 871 routers, and 7961 phones... We currently have it setup so that they can dial 9-911 (like our inside employees, we had to block 911 due to too many errant calls), but I am thinking about blocking 9-911 ...
I am not sure of your setup, but we have transitioned our ACD Lines to be the 1st extension on the phone, so that when an agent picks up to make an outbound call they make themselves "Not Ready". This eliminated a number of issues for us. If they r...
This document I just wrote might help you... I wrote it in response to another user, but I think it should help you also...https://supportforums.cisco.com/docs/DOC-13525--Joe
You can bulk load (with batch provisioning) the Service Areas... I did this by exporting my phones into a CSV file from Communications Manager, and then filtered it for the fields required for the SAs. Then you just follow the instructions for batc...
Cliff,My CSQs work like that also, and I am on IPCCX 4.0(5). Can you provide a before and after script? The idivert is the same behavior as the phone not being answered. Have you tried a call to the CSQ without answering it to see the behavior? I...
