CUCM Backup - Error

[Kuwait Energy]

Dear All ,

I am facing the below error message while taking backup in my cucm and my System Version : 8.0.3.10000-8 . 

"Status : Local Agent is not responding. This may be due to Master or Local Agent being down. " 

 Kindly need support for this error . 

Thanks.,

Mubarak 

[Aman Soi]

Hi,

Did u try restarting these service in Call manager servers?

cisco DRF local and Cisco DRF Master

regds,

aman

[Kuwait Energy]

Yes Aman ,I did restart already still the same Aman Soi 

[Aman Soi]

Hi,

look into this link if this could be issue

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-71/111796-cucm-drf.html#t100

Solution

First, verify if the Certificate Serial Number in the keystore of Publisher is present in the Truststore of all Subscribers. Complete these steps:

1. Log on to CUCM OS Administration page of Publisher server of the cluster setup. Choose Security > Certificate Management. The Certificate List window displays.

2. You can use the Find controls in order to filter the certificate.

3. Click on the ipsec.pem file and check the serial number of the certificate.

4. Log on to CUCM OS Administration page of each node of the cluster. Choose Security > Certificate Management. The Certificate List window displays.

5. You can use the Find controls in order to filter the certificate.

6. Click on ipsec-trust.pem file with the file name of hostname of the publisher and check the serial number of the certificate.

7. Certificate Serial Number should be same on all the nodes of the cluster. If Serial Number of any node is mismatched, complete these steps.

   1. Log on to CUCM OS Admin page of affected node.

   2. Choose Security > Certificate Management. The Certificate List window displays.

   3. You can use the Find controls in order to filter the certificate.

   4. Click on ipsec.pem file and download that certificate.

   5. Find the existing ipsec-trust with the filename of the hostname of the publisher,click on the file name and Delete.

   6. Upload the downloaded ipsec.pem file with the caption ipsec-trust.

   7. Restart the DRF Master Agent(MA)/DRF Local Agent (LA).

regds,

aman

[prantikdg1383]

regenerate the certificates restart the DRF master and local and the TFTP too.

[balukr]

Perfect this fixed our DRS failure issue.