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Desktop agent call logs not updating and or not recording inbound calls

red73mustang
Level 1
Level 1

‎08-04-2009 09:16 AM - edited ‎03-13-2019 06:33 PM

I have a remote user complaining that her call logs are no longer updating automatically as they were before, but now require her to close the agent and log back in for the updates to the logs to show up + on some occasions, some inbound calls are not being recorded in the logs.

Any takers?

Thanks, Chet

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jbayuka
Level 5
Level 5

‎08-10-2009 12:59 PM

What version of CallManager are you currently running? What service packs have you installed for CallManager?

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red73mustang
Level 1
Level 1
In response to jbayuka

‎08-12-2009 07:17 AM

We are running System version: 6.1.2.1000-13. I am not aware of any recent service packs. Consultants mentioned that due to back ups in the queues for change notifications that we should reboot the call manager cluster. Could the call logs not auto refreshing be caused by a weak or dirty ISP signal for the remote user connecing to our VPN?

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