cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
295
Views
0
Helpful
2
Replies

Disconnect - very strange problem

darren.staples
Level 1
Level 1

New install of CCM 4.12sr1

publisher in one location with PRI

subscriber in another location with PRI

both PRI's are on separate 2811 routers.

have a route pattern for dialing operator and calling cards

9.0

9.0#

9.0!

9.0!#

the route list point to PRI2 first for outgoing calls. PRI1 is inbounds first choice.

2 IP phones (7940s) when dialing any of the above route patterns

will dial, then drop in 3 seconds (screen clear), but others (7940 too - in same Device pools, partitions, CSS ...etc) can dial these patterns.

created a device profile matching one of the phones that drops (3484) and logged into a device that can dial the 9.0# and fails. all other patterns (other than 9.0...) work fine.

other things tried.

deleted and recreated phone - different DN.

factory reset the IP Phone

changed the phone load

still reacts the same.

if point this device to other PRI, works fine.

2 Replies 2

jerald.love
Level 1
Level 1

I just had a similar issue happen on two 3745’s with MGCP configured PRI’s, to resolve I had to reload the router. I have an open TAC case with no resolution at this time.

Thanks for you input.

We tried a reboot on the router with the PRI that seems to be an issue, but problem lives. I believe it is Callmanager has this MAC address somewhere even if you delete the device (plus delete the shell portion within route-plan).

looked in SQL for the MAC after deleting but no luck, I have limited SQL experience.

need to query DB for this MAC ?

We can use these phones on another system and work fine.