Enable IPCC Application from web

[richard.angelo]

I want to create an IPCC application with multiple applications inside. Each application is an IVR application to handle calls, depending on the situation (emergency, closed, holiday) for our Call Center. I want to be able to switch between IVR apps, if possible from a web interface. Is this possible and if not, what is the best way (if at all) to do this?

Thanks

[Sascha Monteiro]

Hi,

IPCC express???

You can create a script with desicions made on booleans (true or false), and if you make them a parameter you are able to change the true/false on the fly from the appadmin pages (manage applications)

and first new caller will get this "new" script and go to a emergency state....

(so create 1 script with multiple applications in it, all with different labels, and just "goto" a label if i.e. emergency = true...)

hope this helps!

Sascha

[besselink]

Hello Sascha,

Thanks !

Cheers,

Cas

[Sascha Monteiro]

You're welcome Cas!